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Return / Exchange Policy
Thank you for purchasing from our website and we are honored to be your beloved customer.
If you do not like the item you received or the item is damaged, return the item in the original package to our designated address. Only the parcels we received in a good condition, we can give you a full refund.
1. Basin is belong to fragile goods, if it is damaged during transport, please contact us as soon as possible (usually within 2 days after you receiving it), our customer service will solve your problem and replace the damaged one. If you do not accept the above, please be careful to buy. If you do not contact our customer service, and return the parcel directly to us, we will refuse parcels. Therefore, to avoid the problems, please contact our customer service first.
2. If the package is damaged or not received, please send this information back to the local courier company, and ask them to record and reply, we will re-send the new package. This is the first important step to claim online, then send us the broken picture of the packaging by email. If the local post office does not record, we can not re-send the new package or refund.
3. Contact our customer service within 2 days after receiving your goods to initiate the return process. If there is no quality problem, charges of return or change of the freight will be borne by the buyer. If you return the goods without contact with our customer service, we will reject a full refund, in any case, we do not assume responsibility for this situation.
4 Before your return, please make sure that the items are in good condition and do not return the used or damaged items for your own reasons. All returned goods, please retain the integrity of the label and packaging, and they shouldn't effect our resale of the goods.
5. If you want to return or exchange within 24 hours, please contact our customer service. Once our customer service department has approved your request, we will provide you with a return address. Please keep track number safe.
6. When we have received your return of the goods, we will be processed within 5 working days. When we confirm the product have the problems that you mentioned, we will deal with a refund. Once we deal with a refund, it usually takes 10-15 business days to deposit the money into your account, depending on your bank or payment service.
Thank you for your support, and we will provide you with the best products and services.
This terms and conditions are governed by the law of UK.